A structured service catalog makes every offering of an economic development organization transparent and easy to find – it is the central information instrument for businesses, partners and policymakers. • Service inventory: Complete, structured documentation of all EDO services • Audience orientation: Services organized by target group (founders, SMEs, investors, network partners) • Keeping it current: Regular review and updating of all catalog entries • Digital accessibility: Online service catalog with search function on the website • Internal use: The catalog as a basis for staff onboarding and quality management • Reporting: The catalog as a basis for activity reports and funding documentation

Service catalog as a Word document or PDF, revised manually once a year, distributed as a printed brochure, no search function, quickly out of date.

Service catalog on the intranet or SharePoint, first digital search function, regular updates by designated staff, available as a PDF download on the website.

Dynamic online service catalog on the website with filtering by target group and topic, direct links to online appointment booking and contact forms, automatic notification of registered users when new services are added.

AI agents automate the communication surrounding the service catalog: • Needs matching agent: Automatically analyzes business enquiries and recommends the matching EDO services from the catalog • Currency check agent: Automatically reminds service owners to review and update their catalog entries • News distribution agent: Automatically informs registered users, segmented by profile, about new or changed services relevant to them • Usage analysis agent: Automatically reports on which services are requested most often and which are barely used • Onboarding guide agent: Automatically walks new businesses through the catalog and recommends the entry-level offerings relevant to their situation

With LoftOS, the service catalog becomes an interactive, always-current service portal – businesses find the right offering immediately and the EDO can present its services attractively and measurably. • Interactive service portal: All EDO services are clearly structured on the platform by topic and target group – businesses find what they need straight away instead of searching. (Pages + Search) • Direct access to services: Every service in the catalog is linked directly to a contact form, an appointment booking or a program registration – no barrier between information and uptake. (Forms + Programs) • Audience-specific offerings: Founders, SMEs and investors each see the services relevant to them – personalized presentation without information overload. (Users + Analytics) • Usage-driven development: Analytics show exactly which services are viewed and used how often – a data-based foundation for developing the portfolio. (Analytics) • Automated service communication: New and updated services are communicated automatically to the relevant audiences – no offering goes unnoticed. (User Mailing + Notification System) • AI Agent Builder (FELSER 5.0): AI agents match business needs to services, keep the catalog current, announce news and analyze usage patterns – the service catalog becomes an intelligent recommendation engine.