LoftOS Summit 2026: Relationship Management – Agentic?!

Last year we asked how relationship management has to change. This year the question has got sharper, and less comfortable. AI agents are taking over the searching, comparing and deciding that customers, members and partners used to do themselves – they read your platform before a human ever opens it. At the same time agents are moving into your own team, absorbing the routine of onboarding, answering, matching and following up.

So what does relationship management look like when there is an agent on both sides of it? Does the human relationship count for less – or does it become the only part that still counts? That is the question the 5th LoftOS Summit puts on the table. We will not pretend to have every answer. We will bring the customers, the data and the roadmap that get us closer to one.

Five Years of LoftOS Summit – Back On-Site in Aachen

Join us on November 5 and 6, 2026 for the 5th annual LoftOS Summit, once again on-site at the unique and inspiring digitalChurch in Aachen. After going digital in 2025, we cannot wait to have the whole community back in one room.

What Awaits You at the LoftOS Summit 2026?

  • Interactive workshops: Gain valuable, actionable input from experts and other LoftOS customers about strategies and best practices in focused, hands-on sessions.

  • Networking opportunities: Forge valuable connections with other LoftOS customers, partners, and industry leaders. Discover exciting opportunities for cooperation and mutual growth.

  • Exclusive roadmap insights: Get the scoop first-hand from our CEO on our future roadmap, product developments, and the vision guiding LoftOS.

  • Relaxed atmosphere: Enjoy good food and drinks in the beautifully unique setting of the digitalChurch, fostering a relaxed environment perfect for productive networking and discussion.

First insights into our thematic blocks and our Summit Partner are further down this page.

Be part of the LoftOS Summit 2026 and celebrate this 5th anniversary with us!

Sven Pietsch

Sven Pietsch & 5 more organizers

Innoloft GmbH

First insights into the agendaThe detailed agenda will be published soon – here is how the two days are taking shape.

Two days, seven thematic blocks and plenty of room to talk. On day one you choose between three parallel blocks in the early afternoon and three more in the late afternoon. Day two puts the LoftOS roadmap and the product itself centre stage, followed by time for one-on-one conversations with our team.

  • AI, Automation & Personalization – How LoftOS Agents, automated user journeys and role-based dashboards take work off your desk.

  • Community, Growth & Partnerships – How a first login turns into a loyal user, and how one platform replaces a scattered tool stack.

  • Tech & Product Deep Dive – Build and run your platform with AI, turn your own data into AI assistants, and see where the LoftOS API is heading.

  • Economic Development – hosted by our Summit Partner OCO Global – How economic development organisations stay relevant to the companies in their region.

  • NGOs & Impact – How networks and initiatives make LoftOS their entire digital home.

  • Common Ground – Sessions that cut across segments: serving several networks from one system, monetising content, and putting your own platform through a self-check.

  • Building the Future of LoftOS – Our review of the year, the outlook on 2027, and what is coming for monetisation and events.

  • One-on-One with the LoftOS Team – Book face time with the people who build LoftOS.

Around these blocks: the Summit kickoff, a guest talk from outside the LoftOS world, guided networking, the Summit dinner in the digitalChurch, and a closing session that sends you home with a plan.

Our Summit Partner: OCO GlobalHosting the Economic Development track at the LoftOS Summit 2026

We are proud to welcome  OCO Global  as Summit Partner of the LoftOS Summit 2026. From ten offices across Europe, the Middle East and Asia-Pacific, OCO advises governments, economic development agencies and companies on trade and investment, innovation and talent – turning economic ambition into measurable impact under its own banner: Shaping Future Economies.

At the Summit, OCO Global will host our Economic Development track, bringing international perspective and local networks to what economic development organisations are working on right now: attracting investment, supporting the companies in their region, building innovation ecosystems – and what AI changes about all of it. The session line-up follows with the detailed agenda.

Looking back at the last LoftOS Summit in Aachen